We provide the following payment methods for your doll:

Credit Card & Debit Card

You can pay with your Credit Card or Debit Card directly. Accept Visa, Mastercard, American Express, Discover, Diners Club, and China UnionPay payments from customers worldwide.

If payment failed, you could try the following methods to complete your purchase:

  • Call your bank to increase your Credit Card limit.
  • Check with your bank if your card can accept International Payment.
  • Call your bank to approve your payment.
  • If your card is Japan Credit Bureau (JCB), please select PayPal and then pay with the credit options of PayPal.

PayPal Payment

If you prefer PayPal payment and have PayPal account, pay directly with the balance in your account. You can also link your bank account to your PayPal account, and then you will find that E-Cheque is available.

Also, you can pay with credit options of PayPal, Visa, MasterCard, American Express, JCB, Discover. No PayPal account is required when you pay through PayPal.

Shop now, pay later with PayPal! (US, UK, DE, FR, AU, ES, & IT-only)

We’re so happy to inform you that we’ve partnered with PayPal to provide you with more flexible payment options at checkout. Pay in 4 is a feature that lets you split your purchase into 4 payments, with the down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter.

Learn more here.

Layaway/Multi-Card Payment (No Interest, No Hidden Fee, Applicable Worldwide)

We offer you an interest-free layaway payment option. The approval process is fast, with no hidden fee. You can lock in your favorite doll at the best time, and pay over a period of time for your doll. Learn more here.

Why does my payment fail?

There could be several different reasons you’re seeing a decline error message or your payment won’t go through.

  • Your Credit Card or Debit Card issues (such as an invalid card, expired card, the amount exceeds, the card is disabled, etc.)
  • Your Credit Card or Debit Card issues with International transactions (Ensure the buyer credit cards and debit cards are allowed to buy online from overseas merchants)
  • If you are receiving a receipt error for a PayPal order then likely there is an issue with your PayPal funding source. Please contact PayPal.com support for more information.
  • Credit cards or billing address info. does not match that on file with the bank.(such as expired credit card, card number, billing zip code, CVV/CVC)
  • Please double check the credit card information you have entered and make sure your billing address matches this information exactly. If this is the case, you should contact your bank for additional assistance.

If your payment won’t process with your bank account or you’re still having problems with your card, try:

  • Call your Credit Card or Debit Card issuing bank to let them know that the payment was made by yourself. Your payment will definitely be approved if the issuing bank receives your phone.
  • Changing your payment method at checkout. If you only have one payment method linked to your PayPal account, you’ll need to add another payment method before you can do this. You can add a credit or debit card or add your bank account. Both options are quick and easy and will give you more flexibility at checkout.
  • Confirming your email address or phone number is entered correctly. Make sure you have finished registering for PayPal account by confirming your information. A payment will fail if you haven’t completed this process.
  • If there are no such problems, please contact us and provide your order number, name and email address, error notification and error screenshots, we will check the details and assist you to proceed with your order.

Note: You should be able to receive details of any failed or successful transactions from your bank. If the payment fails, do not hesitate to contact your bank or contact us.